These terms and conditions apply to all sales of Goods by Us, whether made via our website, telephone, email, or in person at our premises. By placing an Order for any of our Goods, you agree to be bound by these terms.

 

1. Definitions

1.1. "We", "Us", "Our" refers to Cable Ties Direct.

1.2. "You", "Your" refers to the person, firm, or company purchasing the Goods.

1.3. "Consumer" means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.

1.4. "Business Customer" means a customer who is not a Consumer.

1.5. "Goods" means the products offered for sale by Us.

1.6. "Order" means a request by You to purchase Goods from Us, regardless of the channel used.

1.7. "Order Confirmation" means Our written or verbal acceptance of Your Order, which may take the form of an email confirmation or a sales invoice/receipt.

1.8. "Contract" means the legally binding agreement between You and Us for the sale and purchase of Goods.

1.9. "Distance Contract" means a Contract made exclusively by means of distance communication (e.g., via our website, telephone, or email).

1.10. "On-Premises Contract" means a Contract made in the physical presence of You and Us (e.g., at our collection point).

1.11. "Our Business Address" means Cable Ties Direct, Roman Ridge Road, Sheffield, S9 1GB.

1.12. "Contact Details" means telephone: +44(0)114 2499259, email: mail@cableties-direct.co.uk.

 

2. The Contract

2.1. Your Order constitutes an offer to buy Goods from Us under these terms.

2.2. The Contract between us is formed only when we issue an Order Confirmation or when we dispatch the Goods to you, whichever is earlier.

2.3. We reserve the right to reject an Order for any reason. If we reject your Order, we will notify you and issue a full refund for any payment taken.

2.4. All statements, descriptions, and specifications in our catalogues, on our website, or provided verbally are for the purpose of giving an approximate description of the Goods. "Errors and Omissions Excepted" (E&OE).

2.5. Call-Off Orders

2.5.1. Where Goods are ordered on a call-off basis, you are required to take delivery of the entire quantity of Goods within the timeframe agreed at the time of order.

2.5.2. If no specific timeframe is agreed in writing, the default period for calling off the entire order shall be twelve (12) months from the date the order was placed.

2.5.3. Should you fail to call off the entire quantity of Goods within the agreed or default period, we reserve the right to deliver and invoice you for the remaining balance of the order.

 

3. Pricing and Payment

3.1. All prices quoted or listed are exclusive of Value Added Tax (VAT) and delivery charges, unless otherwise stated.

3.2. We reserve the right to change our prices at any time without prior notice. The price you will pay is the price confirmed at the time of your Order.

3.3. Payment for all Goods must be made in full before dispatch, unless credit terms have been agreed in writing.

3.4. Title to the Goods shall not pass to you until we have received payment in full.

 

4. Delivery

4.1. We will use our best endeavours to deliver your Goods to your specified delivery address within the estimated timeframe. However, we shall not be liable for any delay in delivery.

4.2. Damaged Goods: You must inspect the Goods upon delivery. Any damage must be reported to us by email or telephone within three (3) working days of receipt. We will arrange for a replacement or a full refund for any Goods confirmed to be damaged in transit.

4.3. Non-Delivery: You must notify us of any non-delivery of an order within seven (7) working days from the date of the Order Confirmation or dispatch notification.

 

5. Cancellations, Returns, and Refunds

5.1. For Consumers - Your Right to Cancel a Distance Contract ("Cooling-Off Period")

5.1.1. This clause applies only to Consumers who have entered into a Distance Contract. In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel the Contract within 14 days without giving any reason.

5.1.2. The cancellation period will expire 14 days from the day on which you acquire physical possession of the Goods.

5.1.3. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., by email or phone).

5.1.4. You must return the Goods to us at your own cost within 14 days of notifying us of your cancellation. The Goods must be in their original, unused, and resalable condition. We reserve the right to make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you. 

5.1.5. For On-Premises Contracts, the 14-day cooling-off period does not apply.

5.2. For All Customers - Faulty Goods

5.2.1. In line with the Consumer Rights Act 2015, Goods must be as described, fit for purpose, and of satisfactory quality.

5.2.2. If you receive Goods that are faulty or not as described, you have a right to a refund, repair, or replacement. Please contact us immediately to arrange the return. We will cover the cost of return postage for faulty goods.

5.3. For Business Customers - Returns

5.3.1. For Business Customers, Goods may be returned at our discretion. Where a return is agreed, the Goods must be in their original, unused condition.

5.3.2. We reserve the right to charge a restocking fee for returned goods. The cost of return postage will be borne by you.

5.4. Exceptions to Returns

5.4.1. Your right to return Goods does not apply to the following, unless they are faulty:

a) Any Goods that are made to your specification or are clearly personalised, such as bespoke printed and/or sequentially numbered cable ties.

b) Any non-stock Goods that we have specially ordered on your behalf from a third-party supplier to fulfil your order.

 

6. Product Guarantees

6.1. All Goods are supplied with the manufacturer's guarantee, where applicable. We will pass on the benefit of any such guarantee to you.

6.2. This guarantee is void if the fault is found to be a result of misuse, neglect, accidental damage, or unauthorised modification of the Goods.

 

7. Limitation of Liability

7.1. Nothing in these terms shall limit or exclude our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation;

c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

d) defective products under the Consumer Protection Act 1987.

7.2. Subject to clause 7.1, we shall not be liable to you, whether in contract, tort (including negligence), or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract.

7.3. Our total liability to you for all other losses arising under or in connection with the Contract shall be limited to the total sum paid by you for the Goods.

 

8. Events Beyond Our Control (Force Majeure)

8.1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, or governmental action.

 

9. General

9.1. Copyright: All content provided by Us, including on our website, in our catalogues, and in other marketing materials, is our property and is protected by UK and international copyright laws.

9.2. Severability: If any provision of these terms is found by any court to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the validity of the remaining provisions shall not be affected.

9.3. Governing Law: This Contract, and any dispute or claim arising out of it, shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.