As a predominantly business-to-business supplier, our returns policy is designed to be clear and fair for our trade customers. We also ensure we fully comply with the statutory rights for any consumers who purchase from us.

Please read the sections below to understand the process for all returns.

 

 

1. Our Standard Returns Policy (For Business Customers)

This section outlines the standard policy for all business-to-business transactions.

 

Faulty, Damaged, or Incorrect Items:

-We will always resolve issues where the error is on our part. If you receive goods that are faulty, not as described, or have been damaged in transit, please contact us immediately.

-For items damaged in transit, you must notify us within three (3) working days of delivery.

-We will cover the cost of return postage for any item confirmed to be faulty, damaged, or incorrect and will arrange for a replacement or a full refund.

 

Returning Non-Faulty Items:

-If you are a Business Customer and wish to return goods that are not faulty, please contact us to discuss your options.

-All such returns are at our discretion and must be agreed upon in advance.

-Returned goods must be in their original, unused, and resalable condition.

-We reserve the right to charge a restocking fee, and you will be responsible for the cost of return postage.

 

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2. Your Statutory Rights as a Consumer

This section applies only to Consumers (private individuals buying for personal use) who have made a purchase via our website, telephone, or email (a "Distance Contract").

These rights are legally required and are separate from our standard business policy.

 

14-Day Right to Cancel ("Cooling-Off Period"):

-You have 14 days from the date you receive your goods to notify us that you wish to cancel your order for any reason.

-You must return the goods to us at your own cost within 14 days of your cancellation notification.

-The goods must be in their original, unused, and resalable condition. We may make a deduction from your refund if the value of the goods has been reduced as a result of you handling them more than was necessary.

Please note: This 14-day right to cancel does not apply to any items purchased in person at our trade counter.

 

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How to Arrange a Return (All Customers)

 

Step 1: Contact Us First

Before sending anything back, please contact us by email or phone. You will need to provide:

-Your Name

-Your Order Number or Invoice Number

-The reason for the return

Email: mail@cableties-direct.co.uk

Phone: 0114 249 9259

 

Step 2: We Will Authorise the Return

We will confirm the return and provide you with the correct return address and any specific instructions.

Please do not send items back without this authorisation.

 

Step 3: Package and Send the Item

-Package the item securely to prevent damage.

-Please include a note inside the parcel with your Name and Invoice Number so we can identify it.

-Send the item to the address we provide. We recommend using a tracked delivery service for your own peace of mind.

 

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Important Exceptions to Returns

Please note that we cannot accept returns (unless they are faulty) for the following types of products, for both Business and Consumer customers:

Bespoke printed cable ties.

Sequentially numbered printed cable ties.

Any other item that has been made to order or clearly personalised for you.

Any non-stock products that we have specially ordered on your behalf to fulfil your order.

 

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Refunds & Credit Notes

Once we receive and inspect your returned item, we will process your return.

For orders paid for at the time of purchase, a refund will be issued to your original payment method.

For goods purchased on a credit account, we will issue a credit note which will be applied to your account balance.

Returns are typically processed within 5-7 working days. We will notify you by email once the refund or credit note has been issued.